FAQ


When will my order be despatched?
 

We aim to despatch orders 3-7 working days. If you have ordered any future releases, we will ship in-stock items as soon as possible, and the future release products will be despatched separately as they are released.


Order Processing Information?

  • We will send items as soon as they become available. For example, if you place an order for some in-stock items together with future releases, we will send the in-stock items first, and any future releases will be sent as soon they become available. We do this by moving any future release products to a new order number, which will be visible in your order history.


How do you despatch orders?

      • Shipping is currently free of charge. There is no available tracking. 


When do you charge for my order?

      • Payment is is taken straight away for all orders (including pre-orders) via Worldpay.


How do I cancel my order, or a part of my order?

      • Please contact us by email on customer@eurekavideo.co.uk so that we’ll cancel the relevant product(s), and issue a relevant refund.


My order has not arrived.

      • Please contact us in the first instance on customer@eurekavideo.co.uk


How do I return a product I’ve received?

      • Please contact us on customer@eurekavideo.co.uk with further details. Is the product faulty or damaged, for example?


There is a problem with my order – for example, one of the discs is faulty.

      • Please contact us in the first instance on customer@eurekavideo.co.uk with more details about the issue.


What are your office hours?

      • We are open Monday through to Friday 9:00am to 5:00pm, except UK bank holidays.


DVD Regions

    • DVD – Region 2
    • Blu-ray – Region B


Order Retention

    • Please note we keep approximately eighteen months of order history online