FAQ


When will my order be despatched?
 

  • PLEASE NOTE DURING THIS UNPRECEDENTED TIME WE WILL AIM TO DESPATCH ORDERS WITHIN 7 DAYS.
    ALL ORDERS TO EUROPE ARE BEING SHIPPED BY ROAD AND ORDERS OUTSIDE OF EUROPE ARE STILL GOING BY FREIGHT BUT THEY TAKING SLIGHTLY LONGER TO ARRIVE
    We aim to despatch orders 2-3 working days. If you have ordered any future releases, we will ship in-stock items as soon as possible, and the future release products will be despatched separately as they are released.


Order Processing Information?

  • We will send items as soon as they become available. For example, if you place an order for some in-stock items together with future releases, we will send the in-stock items first, and any future releases will be sent as soon they become available. We do this by moving any future release products to a new order number, which will be visible in your order history.


How do you despatch orders?

    • Shipping is currently free of charge. 


    When do you charge for my order?

    • When you place an order, the payment is taken via Worldpay.


    How do I cancel my order, or a part of my order?

    • Please contact us by email on customer@eurekavideo.co.uk so that we’ll cancel the relevant product(s), and issue a relevant refund.


    My order has not arrived.

    • Please contact us in the first instance on customer@eurekavideo.co.uk


    How do I return a product I’ve received?

    • Please contact us on customer@eurekavideo.co.uk with further details. Is the product faulty or damaged, for example?


    There is a problem with my order – for example, one of the discs is faulty.

    • Please contact us in the first instance on customer@eurekavideo.co.uk with more details about the issue.


    What are your office hours?

    • We are open Monday through to Friday 9:00am to 5:00pm, except UK bank holidays.


    DVD Regions

    • DVD – Region 2
    • Blu-ray – Region B