Terms of Use

1. The owner of this web site is Eureka Entertainment Limited. Registration number 3493464 (registered address 2nd Floor, Hygeia House, 66 College Road, Harrow, Middlesex HA1 1BE).

2. Your contract for purchases made through the Site is with Eureka Entertainment Limited, and you undertake that any and all goods ordered by you are for your own private and domestic use only.

3. (A). To place an order, you must supply Eureka with some compulsory personal information. You warrant that the personal information which you are required to provide is true, accurate, current, and complete in all respects. You agree not to impersonate any other person or entity or use a false name or a name that you are not authorised to use.

3. (B). You must be at least eighteen (18) years old to order goods on the Website and by placing an order you therefore warrant that you are at least eighteen (18) years old.

4. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

5. No contract for the sale of any product will subsist between you and Eureka until Eureka despatches the product(s) ordered.

6. You agree that e-mail can be used as a long-distance means of communication.

7. Eureka will not pass on your personal details to any third party except as a part of providing our products and services. For further information, please see the section of Sharing Of My Personal Data.

8. You undertake that all details you provide to Eureka for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. Please note that we charge your payment card when you place your order.

9. If there are any changes to the details supplied by you it is your responsibility to inform Eureka as soon as possible.

10. You may cancel your order at any time prior to your order being processed by emailing customer@eurekaentertainment.co.uk

11. You may also withdraw from the contract at any time after the product has been despatched, but no later than 30 working days after the day after you receive the product by:

i. sending the notice of cancellation by email to customer@eurekaentertainment.co.uk ensuring that you quote your name and address, and order number or
ii. where you have already received the goods, returning the goods to Eureka unopened together with the original invoice/packing note. Eureka will refund you the purchase price of the goods.

12. Once Eureka receive notification from you that you wish to withdraw from the contract, any sum debited to Eureka from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order provided that the goods you wish to return are received by Eureka in the condition that they were in when delivered to you. You will be liable for any charges incurred in returning the goods to Eureka.

13. We may send you email communication regarding future offers and news pertaining to future releases, if you do not wish to receive these emails please click the unsubscribe link at the bottom of the email and you will be removed from the list. We will never email you more than four times a month.

14. Shipping is currently free of charge for the UK and some countries outside of the UK.

      • There is no available tracking. 
      • UK is sent by second class mail.
      • If a parcel has not arrived, we do ask you check with your local sorting office before contacting us.
      • For UK please allow up to 14 working days for your parcel to arrive.
      • Outside the UK, orders are sent untracked.
      • Due to parcels going missing in certain countries, we have added a shipping charge and they will be sent tracked. Orders placed with new releases will be held and the order will be shipped all together.
      • For Europe please allow up to 25 working days for your parcel to arrive.
      • For ROW please allow up to 30 working days for your parcel to arrive
      • We will not issue replacements or refunds until after this time has passed.

15. We are a UK company and all prices are in pounds sterling and you will be charged in pounds sterling and any refunds will be in pounds sterling.

Order Processing information:

We will send items as soon as they become available. For example, if you place an order for some in-stock items together with future releases, we will send the in-stock items first, and any future releases will be sent as soon they become available. We do this by moving any future release products to a new order number, which will be visible in your order history.

Orders will be initially in a Processing state once an order has been successfully placed. Each business day, we will despatch in-stock items (and the order will change to Completed, and we will send an email to confirm this). Future release item(s) will, as mentioned before, be moved to a new order number – and these orders will show as On Hold, with an additional comment: Has PreOrders. When they come into stock, the order status will change to Processing and then Completed. Any future release items on that order will be copied across to a new order number, and the order will be On Hold.

User Accounts:

As we have moved from our previous online store to this new store, if you had an account with the previous online store then it is required to register again.